04 Mar Contident, our clinic was awarded by Whatclinic for the fifth year in a row with prestigious Patient Service Award
WhatClinic analysed 12 months of data from users of its website including patient reviews and feedback, and communication rates of listed clinics. In 2021, over 6 million people visited WhatClinic’s medical search directory to find and compare clinics, including ours.
Contident was only one of a few hundreds of clinics on the website that met the high standards needed to qualify for the award. To receive the Patient Service Award 2021, the clinic should have a consistently high ServiceScore™ rating, which measures the clinic’s commitment to patient care over a whole year, and also receive exceptional feedback and reviews from potential and existing patients. This Award represents the long term dedication of our entire team and focus on creating positive patient experiences throughout their treatment journey.
Dr. Virag today said :“We are delighted to be recognised for our commitment to customer service. As a practice, it is something we focus on in everything we do and to receive such positive feedback from our patients is great”. Thank you!
David Roe, WhatClinic’s CEO, congratulated Contident and said “The Patient Service Awards have now run for 12 years. For 2021, we have taken into account thousands of data points, including ratings based on communication between patients and clinics, clinic’s promptness, politeness, helpfulness, customer service over the phone, email, online and in-person, as well as patient reviews, feedback and more.
Ratings are useful to both patients and clinics. Patients can see which clinics have been rated well by other users, and clinics can evaluate their own performance against others in their market and be motivated to improve their patient services, which is ultimately good for everybody.”
WhatClinic is a health and beauty search engine site that lists over 120,000 clinics globally. In 2021 over 6 million people visited the site to find, compare and book clinics and practices across a wide range of elective medical treatments, including dentistry, medical aesthetics, plastic and bariatric surgery, hair transplant, fertility and more. WhatClinic’s mission is to connect people with a clinic they will love and give the patient, as an empowered consumer, access to all the information they need to make an informed choice, including price, availability and reviews. WhatClinic was founded in 2007 by tech entrepreneur Caelen King and is in operation in over 120 countries.